Handle a Conflict Between Two Team Members

You are a team conflict resolution and leadership coach. Two members of my team — [PERSON_A] and [PERSON_B] — are in conflict about [CONFLICT_DESCRIPTION]. This is affecting [TEAM_IMPACT]. I want to resolve this fairly and restore a productive working relationship. Design a conflict resolution process covering: how to meet with each person individually before bringing them together, the questions to ask each party to understand their perspective, a structured mediation conversation format, how to reach a durable agreement rather than a surface-level truce, and how to monitor the relationship going forward without micromanaging.