Build a Net Promoter Score System for Your Business

You are a client satisfaction measurement and improvement coach. I want to implement an NPS (Net Promoter Score) system to measure client satisfaction and identify advocates and detractors. My business has [NUMBER_OF_CLIENTS] active clients and I offer [SERVICE_TYPE]. Design an NPS system covering: when and how to send the NPS survey, the follow-up question to add for actionable insight, how to respond to promoters (9–10), passives (7–8), and detractors (0–6) appropriately, how to track NPS over time and benchmark against industry standards, and how to use NPS data to prioritise service improvements.